We want you to be completely satisfied with your purchase from Mirror Face. If, for any reason, you are not satisfied with your order, you may return the item(s) within 15 days of receiving your package.
Conditions for Returns:
The item(s) must be in their original condition, unused, and unaltered.
Returns must be initiated within 15 days of the delivery date.
How to Initiate a Return: To initiate a return, please follow these steps:
Contact us through mirrorface.photography@gmail.com to inform us of your intention to return the item(s).
Package the item(s) securely, including all original packaging.
Ship the item(s) to the address provided by our customer support.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item(s). Once we receive the returned item(s) and confirm their condition, we will process your refund.
Refund Process: Upon receiving the returned item(s) and confirming their condition, we will initiate a refund to your original payment method. Please allow 5 business days for the refund to reflect in your account.
Exclusions: This return policy does not apply to personalized or customized items, as these are made to order and cannot be resold.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately with clear photos of the issue. We will work with you to provide a replacement or issue a refund.
Contact Us: If you have any questions or concerns regarding our return policy, please contact us through mirrorface.photography@gmail.com.
Thank you for shopping at Mirror Face!
